Shipping policy
Last Updated: October 26, 2026
At Yue Wrap, we aim to make shipping simple and transparent. Please review the following information about our shipping destinations, order processing, delivery times, and shipping services before placing your order.
1. Shipping Destinations
We currently ship to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or addresses outside the United States.
Please provide a complete and accurate shipping address at checkout. If a carrier cannot deliver to a P.O. box or the address provided, we may contact you to request an alternative address. If delivery cannot be arranged, we may cancel the order and issue a refund.
2. Shipping Rates
Free Standard Shipping on All Orders
We offer free standard shipping on all orders, with no minimum purchase requirement and no additional shipping fees.
There is no minimum order value required to qualify for free shipping. Any applicable taxes will be calculated and displayed at checkout before you complete your purchase.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Our daily order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays will begin processing on the next business day.
For shipping and order processing purposes, business days are Monday through Friday, excluding U.S. public holidays.
You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send a shipping confirmation email with tracking information.
If an issue arises that may affect the processing or shipment of your order, such as an item availability issue or a problem verifying order details, we will contact you by email with any necessary updates.
Order processing time is separate from shipping transit time.
4. Shipping and Delivery Time
Standard Shipping typically takes 3–7 business days after dispatch.
Including order processing, the estimated total time from order placement to delivery is generally 4–9 business days. Actual delivery times may vary depending on when the order is placed and the delivery destination.
These timeframes are estimates, not guaranteed delivery dates. Weekends, public holidays, severe weather, carrier disruptions, and other circumstances beyond our control may cause delays.
Orders are shipped with the assistance of third-party logistics partners, who coordinate shipment handling and delivery to addresses within our supported U.S. shipping area.
5. Tracking Your Order
Once your order has been dispatched, we will email you a tracking link so you can follow your shipment.
Tracking updates may take time to appear or refresh after a package enters the carrier's network.
If your tracking information shows no movement for an extended period, please contact us with your order number so we can help check the shipment status with our logistics partner or carrier.
If tracking shows that your package was delivered but you have not received it, please check with household members, neighbors, and the carrier before contacting us.
6. Shipping Address Changes
Please review your shipping address carefully before completing your order.
If you need to correct your address, contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or been dispatched.
We are not responsible for delivery delays or failed deliveries caused by incomplete or incorrect addresses provided at checkout. If a package is returned because of an address issue, we will review the circumstances with you and confirm any applicable reshipping arrangements before proceeding.
7. Delayed, Lost, or Damaged Packages
Delivery estimates may be affected by weather conditions, carrier operations, public holidays, or other circumstances beyond our control. If a delay occurs, please check your tracking information or contact us for assistance. We will work with our logistics partner or carrier to help clarify the shipment status.
If your order appears to be lost in transit, please contact us with your order number so we can investigate with our logistics partner or carrier. If the package is confirmed lost, we will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund.
If your item arrives damaged, please email us within 7 days of delivery. Include your order number and clear photos of the damaged item and its packaging so we can review the issue and determine an appropriate resolution.
8. Customs and Import Charges
Orders are shipped with the assistance of our logistics partners, who coordinate international transportation, customs clearance, and delivery within our supported U.S. shipping area, as applicable.
If you receive a request for an additional customs or import payment related to your order, please contact us before making the payment so we can help verify the request.
9. Customer Service
For questions about shipping, tracking, or an existing order, please contact us by email.
Email: service@yuewrap.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.
We typically respond to customer inquiries within 1–2 business days.