Contact information

We’re Here to Help

Have a question about your order, shipping, returns, exchanges, or our products? Yue Wrap is here to help. We aim to provide clear information and helpful customer support throughout your shopping experience.

Customer Support

Email: service@yuewrap.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.

Response Time: We typically respond to inquiries within 1–2 business days.

For questions about an existing order, please include your order number so we can assist you more efficiently.

How We Can Help

To help us review your inquiry, please provide the relevant details when contacting us:

  • Order number: For questions about an existing order.

  • Product details: The product name and color, if applicable.

  • Description of your concern: Briefly explain the issue or question.

  • Photos: If your item arrives damaged, defective, or different from what you ordered, please include clear photos of the item and the issue.

Providing these details helps us understand your request and determine the appropriate next steps.

Shipping Information

Yue Wrap currently ships to eligible addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or addresses outside the United States.

Standard shipping is free on all eligible orders, with no minimum purchase requirement.

Orders generally require 1–2 business days for processing after payment confirmation. Our daily order cutoff time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after the cutoff time, on weekends, or on U.S. public holidays generally begin processing on the next business day.

After dispatch, standard shipping usually takes 3–7 business days. The estimated total time from order placement to delivery is approximately 4–9 business days.

Business days are Monday through Friday, excluding U.S. public holidays. Delivery estimates are not guarantees and may vary due to weather, carrier operations, or other circumstances.

For complete details, please review our Shipping Policy.

Returns and Exchanges

Eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions in our Return and Refund Policy.

Yue Wrap covers the applicable shipping costs for all approved returns and exchanges, including requests for personal reasons and requests involving defective, damaged, or incorrect items.

Please contact us before sending any item back. Returns and exchanges require approval, and we will provide the appropriate return address and instructions by email. Approved exchanges can be arranged directly, subject to product availability; you do not need to place a separate order.

For damaged, defective, or incorrect items, please contact us as soon as possible, preferably within 7 days of delivery, and include your order number and photos.

Please review our Return and Refund Policy for eligibility requirements and the complete process.

Store Policies

For more information about shopping with Yue Wrap, please review our store policies:

Business Information

Store Name: Yue Wrap

Operating Company: Deqing Siyue Apparel & Accessories Co., Ltd.

Business Location: Deqing County, Huzhou, Zhejiang, China

Website: https://yuewrap.com

Customer Support Email: service@yuewrap.com

Contact Us

For assistance with an order, product, delivery, return, or exchange, please email service@yuewrap.com during our customer service hours. If your inquiry relates to an existing order, remember to include your order number.

Thank you for choosing Yue Wrap. We appreciate your interest in our products and look forward to assisting you.