Contact

We’re Here to Help

Have a question about your order, shipping, returns, or our products? We’re happy to help and want to make your shopping experience with Yue Wrap as smooth as possible.

Contact Information

Email: service@yuewrap.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.

Response Time: We typically respond within 1–2 business days.

Order Inquiries

For order-related questions, please include your order number and a brief description of your concern in your email. If your item arrives damaged, defective, or incorrect, please include clear photos of the item and the issue so we can assist you more efficiently.

Shipping & Returns

Shipping Area: We ship to eligible addresses in the contiguous United States (the 48 adjoining states) only. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or addresses outside the United States.

Shipping Cost: Free standard shipping on all eligible orders, with no minimum purchase requirement.

Order Processing: Typically 1–2 business days after payment confirmation. Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays generally begin processing on the next business day.

Estimated Delivery: Usually 3–7 business days after dispatch. The estimated total time from order placement to delivery is approximately 4–9 business days. Delivery times are estimates and are not guaranteed.

Returns & Exchanges: Eligible items may be returned or exchanged within 30 days of delivery. Please contact us before sending any item back. Return or exchange instructions will be provided after your request is approved. Yue Wrap covers applicable shipping costs for all approved returns and exchanges, including those for personal reasons.

For damaged, defective, or incorrect items, please contact us as soon as possible, preferably within 7 days of delivery, and include your order number and photos.

For full details, please review our Shipping Policy and Return and Refund Policy.

Company Information

Store Name: Yue Wrap

Operating Company: Deqing Siyue Apparel & Accessories Co., Ltd.

Business Location: Deqing County, Huzhou, Zhejiang, China.

Website: https://yuewrap.com

Thank you for choosing Yue Wrap. We appreciate your support and look forward to helping you.