Refund policy
Yue Wrap
Website: yuewrap.com
Email: service@yuewrap.com
We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or addresses outside the United States.
We accept returns on eligible items within 30 days of delivery.
What can be returned
Items must be unused, unwashed, and in the same condition you received them, with original tags and packaging where applicable. Scarves and wraps that have been worn, washed, damaged, or altered cannot be returned, except where the item is defective or we sent the wrong item.
What cannot be returned
- Worn, washed, or damaged items
- Items returned more than 30 days after delivery
- Items missing tags or original packaging when those were included
- Sale or final-sale items marked as non-returnable on the product page
Defective or incorrect items
If your order arrives damaged, defective, or is the wrong item or color, email service@yuewrap.com within 7 days of delivery with your order number and photos. We will cover return shipping for approved cases and send a replacement or issue a full refund, including the original outbound shipping charge.
Change of mind
If you simply want to return an item, you pay the return shipping cost. The original outbound shipping fee is not refunded unless the item was defective or incorrect.
How to start a return
- Email service@yuewrap.com with your order number, the item and color, and the reason for return.
- Wait for written approval and the return address. Do not ship anything back before we confirm.
- Ship the item using a tracked service. Keep the tracking number.
- We inspect the item after it arrives.
We ship from a logistics partner. Return instructions and the return address are provided after your request is approved.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Bank or card posting times may add a few extra days. We do not offer store credit unless you ask for it.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the color you want.
Delivery time
Standard Shipping within the 48 contiguous United States usually takes 8–15 business days after the order is dispatched. This is an estimate, not a guarantee. Delays caused by customs or the carrier are outside our control.
Lost packages
If tracking shows no movement for an extended period, email service@yuewrap.com. We will work with our logistics partner to locate the shipment or issue a replacement or refund when the package is confirmed lost.
Contact
Yue Wrap
service@yuewrap.com
https://yuewrap.com