Refund policy

Last Updated: October 26, 2026

At Yue Wrap, we want you to feel confident when shopping with us. If you are not satisfied with your purchase or need a different color or style, you may request a return for a refund or an exchange for an eligible item, subject to the conditions outlined below.

1. Return and Exchange Window

You may request a return or exchange within 30 days of delivery.

Please contact us within this period to initiate your request. All returns and exchanges require prior approval. Items sent back without our written approval and instructions may not be accepted.

2. Return and Exchange Eligibility

To qualify for a return or exchange, items must be:

  • Unused, unworn, and unwashed.

  • In their original condition, without damage or alterations.

  • Returned with original tags and packaging, where applicable.

Scarves and wraps that have been worn, washed, damaged, or altered after delivery are generally not eligible for return or exchange unless the item is defective or we sent the wrong item.

The following items are generally not eligible for return or exchange:

  • Items for which the return or exchange request is submitted more than 30 days after delivery.

  • Items that have been worn, washed, or damaged after delivery, unless defective or incorrectly sent.

  • Items missing original tags or packaging when these were included, unless defective or incorrectly sent.

  • Sale or final-sale items clearly marked as non-returnable on the product page, except where required by applicable law.

All returned items are subject to inspection after arrival.

3. How to Request a Return or Exchange

Please email service@yuewrap.com with the following information:

  • Your order number.

  • The item you wish to return or exchange, including its color.

  • Whether you prefer a refund or an exchange.

  • The reason for your request.

  • Clear photos, if the item is damaged, defective, or incorrect.

Please submit your request within 30 days of delivery.

We will review your request and, if approved, provide the applicable return instructions and return address by email.

Please do not send any items back before receiving our written approval and return instructions.

If You Request a Return

Once your return is approved, we will provide the return instructions and arrange the return shipping at no cost to you.

Please package the item securely and follow the instructions provided by our customer service team.

After we receive and inspect the item, we will process your refund if the item meets the return eligibility requirements.

Approved refunds will generally be issued to your original payment method within 5–10 business days after the refund is approved. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

If You Request an Exchange

If you prefer a different color or style, please tell us which replacement item you would like.

After your exchange is approved, we will provide the return instructions and cover the applicable shipping costs for the exchange. Once we receive and inspect the original item, we will arrange the exchange if the item meets our policy requirements and the requested replacement is available.

You do not need to place a new order for an approved exchange. Our customer service team will assist you directly.

If the requested replacement is unavailable, we will contact you to discuss available alternatives or another appropriate resolution.

4. Return Shipping Costs

Yue Wrap covers all approved return shipping costs.

You will not be required to pay return shipping costs for an approved return, including returns requested because you changed your mind or no longer want the item.

Because all orders qualify for free standard shipping, there is no original outbound shipping fee to refund.

We will provide instructions for arranging the return shipping after your request is approved. Please contact us before sending any item back so we can confirm the correct procedure.

5. Exchange Shipping Costs

Yue Wrap covers all approved exchange shipping costs, including exchanges requested because you prefer a different color or style, as well as exchanges involving defective, damaged, or incorrect items.

Please contact us before sending any item back so we can confirm the exchange arrangements and provide the necessary instructions.

No new order is required for an approved exchange. If the requested replacement is unavailable, we will contact you to discuss available alternatives or another appropriate resolution.

6. Important Return Address Information

Yue Wrap works with third-party logistics partners to fulfill orders. Our business contact address, if provided elsewhere on our website, is not necessarily our shipping warehouse or return address.

The appropriate return address may vary depending on the order and our logistics arrangements. We will provide the applicable return address and instructions by email after your return or exchange request has been reviewed and approved.

Please do not send items to an address shown on a shipping label, packing slip, business registration, or another website page unless our team has specifically confirmed that it is the correct address for your return or exchange.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, at service@yuewrap.com.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and its packaging, if available.

  • Photos showing the defect or incorrect item, where applicable.

We will review your request and provide the next steps. For confirmed cases, we will cover the applicable shipping costs and arrange a replacement or refund, as appropriate.

Please do not discard the item or its packaging until we have reviewed your request.

This policy does not limit any rights or remedies available to you under applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@yuewrap.com with your order number.

We will do our best to accommodate cancellation requests before an order enters processing or is dispatched. Once an order has entered processing or has been shipped, cancellation may no longer be possible. If the order cannot be canceled, you may request a return in accordance with this policy.

Nothing in this section limits any cancellation rights you may have under applicable law.

9. Orders That Have Not Arrived

If your tracking information shows no movement for an extended period, please email service@yuewrap.com with your order number.

We will work with our logistics partner or carrier to investigate the shipment. If the package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund, after verifying the order and shipment details.

10. Refunds

Refunds are available for approved returns that meet the conditions of this policy, as well as for other eligible order issues.

Approved refunds will generally be issued to your original payment method within 5–10 business days after the refund is approved. The time required for the funds to appear in your account may vary depending on your payment provider.

Any applicable sales tax will be handled in accordance with the original transaction and applicable law.

11. Contact Us

For return, exchange, refund, cancellation, or order-related questions, please contact us:

Store Name: Yue Wrap

Email: service@yuewrap.com

Website: https://yuewrap.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.

We typically respond to customer inquiries within 1–2 business days.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.